12cuci slot Privacy Policy — Your Personal Data Protection

1 Introduction & Scope of This Policy

12cuci slot ("we", "Platform") is fully committed to protecting the privacy and personal data security of all users who register and use our services. This Privacy Policy is established to fulfil our obligations under Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.

This policy applies to all personal information you provide to us through various channels, including:

• New account registration on the 12cuci slot website or mobile app
• Use of gaming services, deposits and withdrawals on our platform
• Communications with our customer support team via live chat or email
• Participation in promotions, contests or loyalty programs organised by us
• Access to our website or mobile app via any device

We encourage you to read this policy carefully. If any section is unclear, do not hesitate to reach out to our support team, who are ready to assist you in English.

2 Types of Personal Data We Collect

We only collect information that is strictly necessary to provide you with a safe, fair and quality service. The following are the categories of data we collect:

A. Personal Identification Information

• Full name as shown on a valid identification document
• Identity card number (MyKad) or passport number
• Date of birth and gender
• Current residential address
• Nationality and country of residence

B. Contact Information

• Active email address used during registration
• Mobile phone number registered in Malaysia

C. Financial & Transaction Information

• Bank account holder name and account number (for withdrawal processing)
• E-wallet details (Touch 'n Go eWallet, GrabPay, Boost) registered for transactions
• Deposit history, withdrawals and wagering activity on the platform
• FPX or DuitNow details used for fund transfers

D. Technical & Usage Data

• IP address of the device used to access the platform
• Device type, operating system, and web browser version
• General location data based on IP (state/city)
• Session activity logs including login and logout times
• Game data including games played, betting amounts, and results

3 How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. We do not use your data for any purpose unrelated to the provision of 12cuci slot platform services.

We do not use your data for fully automated decision-making that significantly affects you without any human review. Any account-related actions such as suspensions are manually reviewed by our team.

4 Information Sharing with Third Parties

12cuci slot does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is only shared in limited and lawful situations as follows:

• Payment Processors: Required financial information is shared with licensed payment processors such as DuitNow, FPX, Touch 'n Go, GrabPay and Boost solely for the purpose of processing your transactions.
• Game Providers: Required game data is shared with game providers such as Pragmatic Play, PG Soft, and others to ensure smooth game sessions and accurate crediting of wins.
• Technical Service Providers: We use third-party providers for server hosting, analytics and technical support. All such providers are bound by strict confidentiality agreements.
• Regulatory Authority: We may be required to disclose certain information to relevant authorities such as Bank Negara Malaysia or law enforcement agencies when mandated by law.
• Anti-Money Laundering (AML): In fulfilling our AML (Anti-Money Laundering) obligations, we may report suspicious transactions to the relevant authorities without prior notice to you.

5 Data Security & Protection Measures

The security of your personal data is our absolute top priority. 12cuci slot implements multiple layers of technical and organisational security to protect your data from unauthorised access, loss or misuse.

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption — the same standard used by leading banking institutions.
• Stored Data Encryption: Your password is never stored in plain text. We use the robust bcrypt hashing algorithm to protect your login credentials.
• Server Segregation: Sensitive data is stored on servers isolated from the main application server, with access that is strictly controlled and regularly audited.
• Two-Factor Authentication (2FA): We offer two-factor authentication (2FA) to add an extra layer of security to your account — strongly recommended for all players.
• 24/7 Monitoring: Our security systems monitor suspicious activity around the clock and take immediate action should any intrusion attempt be detected.
• Regular Security Audits: We conduct regular security audits and penetration testing carried out by independent security experts.

6 Cookies & Tracking Technologies

The 12cuci slot platform uses cookies and similar tracking technologies to enhance user experience, analyse platform performance and deliver more relevant content to you.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions, security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information on how you use the platform — pages visited, time spent and any errors encountered — to help us improve our service quality.
• Functional Cookies: Saves your preferences such as language, display layout and game settings so you do not need to reset them every time you log in.
• Analytics Cookies: We use analytics tools to understand aggregated and anonymised usage trends for the purpose of continuous platform improvement.

You can control or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality or user experience of our platform.

7 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by 12cuci slot:

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will process your request within 30 working days. In more complex cases, this period may be extended to up to 60 days, with notice provided to you.

8 Data Retention & Deletion Period

We retain your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law.

• Active Account Data: Stored for the duration your account remains active, plus any additional period required to resolve outstanding transactions or disputes.
• Financial & Transaction Records: Stored for a minimum of 7 years from the transaction date to meet Malaysia's tax and financial legal requirements.
• KYC Records: Stored for a minimum of 5 years after account closure to fulfil the AML (Anti-Money Laundering) and KYC requirements set by the relevant authorities.
• Communication & Support Logs: Stored for 2 years for quality control and dispute resolution purposes.
• Technical Data & Logs: Stored for 12 months for security and fraud detection purposes.

Once the specified retention period has elapsed, your data will be securely deleted or permanently anonymised so that it can no longer be linked to you as an individual.

9 Changes to This Privacy Policy

12cuci slot reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or platform service improvements.

• Material changes will be communicated to you via your registered email or in-platform notification at least 14 days before it takes effect
• The "updated" date at the top of this page will always reflect the latest version of this policy
• Continued use of the platform after the effective date of any changes constitutes acceptance of the updated terms
• Previous versions of this policy are available upon request from our support team for your reference

10 Contact Us — Privacy Complaints & Enquiries

If you have any questions, concerns or complaints regarding how we handle your personal data, we encourage you to contact us directly first.

If you are not satisfied with our response, you have the right to file a complaint with Department of Personal Data Protection (JPDP) Malaysia, the regulatory body responsible for enforcing the Personal Data Protection Act 2010 in Malaysia.